- General Information
All orders are subject to product availability. If a brand/type/make of a chosen item is not in stock at any given time, we will notify you immediately and if you have already placed your order we will refund you the total amount paid using the original payment method.
- Delivery Location
Items offered on our website are only available for delivery to addresses listed in our website. [We also accept orders from international customers who are interested in buying from us].
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimated and commenced from the date of shipping rather than the date of order. Delivery times are used as a guide only and subject to your order’s acceptance and approval.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [10-15] business days from your order date. Business days are Monday to Friday.
Note: We do not ship on [Sundays or any Other Official Leave].
The delivery date may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
You can provide special delivery instructions on the checkout page of our website.
- Shipping Costs
Shipping costs are based on the country you choose of your order and the delivery method.
To find out how much you order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Sales tax is charged with shipping according to the province or territory to which the item is shipping.
- Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately within 24hours at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us via email@example.com.